This notice explains how Roelyn Steel handles website enquiries, contact details and basic request information.
Last reviewed: 23 October 2026.
Who to contact
QingDao Roelyn Steel Co., LTD, Wali Industrial Park, Chengyang District, Qingdao, Shandong, P. R. China. Email: info@roelyn.com. WhatsApp: +86 15315266806.
Information you provide
The enquiry form asks for your full name, email address, phone number and subject. Enquiry forms may also include an optional message. Please provide only information needed for your steel product enquiry and avoid sending sensitive personal information.
How enquiry information is used and sent
We use these details to review and respond to your enquiry about products, specifications, samples or quotations. Submissions are sent through our configured SMTP email service to our enquiry mailboxes. Your email address is used as the reply address so our team can respond. Our email service and mailbox providers process the message for delivery and storage.
The website does not save submissions in an application database. A successful form response means the mail server accepted the message; it does not guarantee delivery to the inbox. If sending fails, your entries remain in the open form so you can review them or contact us directly.
Request information and abuse prevention
The application uses a client IP address and request count in memory to limit excessive form submissions within a ten-minute window. By default, this is the direct connection address. With the optional trusted local reverse proxy configuration, a single validated client address supplied by that proxy is used instead; arbitrary forwarded headers are ignored. Expired entries are cleared when a later enquiry request is processed, and all entries are cleared when the application restarts.
The application does not write enquiry text or mail credentials to its logs. Hosting, reverse proxy and email providers may keep separate operational or access logs; their settings and retention depend on the hosting and service configuration.
Email retention and your requests
The website does not set an automatic deletion schedule for enquiry emails. Their retention is managed through the mailbox rather than the website. Email info@roelyn.com to ask about retention or request access to, correction of, or deletion of information you have provided. We will review your request and any information needed to identify the relevant correspondence.
Cookies and third-party content
We store your privacy choices, policy version and time in localStorage for six months. Google Analytics 4 measures visits by default unless you disable analytics in Cookie settings or have already saved that choice. Google receives usage and device/network information and may store analytics cookies; our tag excludes query strings and fragments from page URLs and referrers and disables advertising features and Google signals. Google verification is also enabled by default unless you have saved a different choice. Google reCAPTCHA loads separately only when you submit an enquiry. It processes IP addresses, device/browser information and interactions for abuse prevention under Google Privacy Policy and Terms. Rejecting analytics does not block enquiries. You can disable either optional service at any time through Cookie settings and email info@roelyn.com instead of using verification. Withdrawal after a service loads refreshes the page; unsent enquiry drafts are briefly held in same-page browser history to restore them, then removed. Disabling analytics removes accessible first-party GA cookies but does not erase previously collected data. Other Google cookies can be removed in browser settings. Fonts and images are local; no advertising trackers, embedded maps or videos are present. See our Cookie Policy for details.
Changes to this notice
We will update this notice when the website functions or data handling change. Please contact info@roelyn.com if you have questions about how an enquiry is handled.